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Privacy Notice

Please read through our Privacy Notice carefully

We are grateful that you have chosen to be part of our community at The Black Travellers Collective Ltd. (“Company”, “we”, “us”, or “our”). If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at theblacktravellerscollective@outlook.com 

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By visiting our website theblacktravellerscollective.co.uk, and using our services, you are trusting us with your personal information. Your privacy is important to us and we take it very seriously. Through the content of our privacy policy we seek to explain to you what information we collect, how we use it and what rights you have in relation to it. We politely ask that you take some time to read through our privacy policy carefully, as it is important that you know how we use your data. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

 

This privacy policy applies to all information collected through our website (such as theblacktravellerscollective.co.uk), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).

Again, we ask that you please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

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What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet; login, e-mail addresses; passward ; computer and connection information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, passward, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

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How do you collect information?

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, email address and bank details. Your personal information will be used for the specific reasons such as when you subscribe to our newsletter, purchase a product from our store or when you choose to attend one of our wellness retreats.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

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  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

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How do you store, use, share, and disclose your site visitors’ personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do you communicate with your site visitors? 

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do you use cookies and other tracking tools?

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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

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Payment data 

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We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by GoCardless . You may find their privacy policy link here:

https://gocardless.com/privacy/.

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All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

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How can I withdraw my consent?  

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If you don’t want us to process your data anymore, please contact us at theblacktravellerscollective@outlook.com

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Privacy policy updates 

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Contact information 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at theblacktravellerscollective@outlook.com

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